Shipping, Returns & Privacy

We will endeavor to produce and dispatch your order within 2–10 business days of the order being placed. This excludes weekends and public holidays. This is separate from, and in addition to, your shipping time. Timeframes may vary by product and supplier. Current estimates are displayed on each product page.

Estimated delivery times below are a guide only and are calculated from day of dispatch. Regional and international deliveries may take slightly longer than metro areas.

• Australia: approximately 3–14 business days after dispatch
• International: varies by destination — estimated timeframes are shown at checkout where available

Once your order has been dispatched, you'll receive an email containing your tracking details. Availability may vary by carrier and destination.

Please allow 24–48 hours for the tracking information to show updates.

Delivery timeframes are estimates. We're not responsible for delays caused by carriers, customs, or events outside our control. If something doesn't arrive as expected, contact us at support@themerchedit.com.au and we'll do what we can to help.

We're unable to accept returns or offer refunds for change of mind. Each item is produced specifically for your order, so we ask that you review sizing guides and product details carefully before placing it.

If something arrives that isn't right, we'll make it right. We'll offer a replacement or refund where:

• The item is faulty or of unacceptable quality
• It was damaged in transit
• The wrong item was sent

To raise a claim, contact us at support@themerchedit.com.au within 14 days of receiving your order. Please include:

• Your order number
• A clear photo of the issue

Where a claim is approved, we'll arrange a replacement or refund at our election. Refunds are processed within a reasonable timeframe once the claim has been verified.

To explain some of the terminology which commonly appears in this Privacy Policy:

"Personal information" is information or an opinion about you, or information from which you could reasonably be identified.

"Sensitive information" is a sub-set of personal information. We do not collect sensitive information without your consent, unless we are legally allowed to do so. By "sensitive information" we are referring to your racial or ethnic origin, political opinions, religious beliefs or affiliations, philosophical beliefs, political, professional, trade association or trade union memberships, sexual orientation or practices, criminal records or your health, genetic or biometric information and templates.

We may collect your personal information:

• directly from you (for example, when we are in contact with each other, when you enter into contracts with us, when you visit our website and when you post about us on social media);
• from publicly available sources and databases (for example, if it is unreasonable or impractical for us to collect the personal information directly from you, because we have provided you with a fair opportunity to supply personal information which we reasonably require for our activities, but you have only partially provided it, or not provided it at all);
• through statutory, regulatory and other governmental processes; and
• from third parties who you have authorised to provide us with your personal information.

If we receive unsolicited personal information about you, we will assess whether we would have been entitled to collect it. If we would not have been entitled to collect it, we will destroy or de-identify it as soon as practicable (if it is lawful and reasonable to do so).

Depending on how you interact with us, we may collect personal information which includes, but is not limited to:

• Contact and identity details – if we are in contact with each other, we may collect details which include your full name, date of birth, gender, street address, postal address, email address and telephone number.
• Prospective supplier details – if you submit an application to become our supplier, we may collect your contact details and a history of our interactions or dealings with you.
• Feedback requests and survey preferences – we may collect details about your feedback on our activities, products and services, including when you interact with us on social media platforms.
• Website interactions – if you communicate with us or purchase products or services from our website we may collect your contact details, credit card details, screenshots and other information you choose to provide. Payment details provided through our website are processed through a secure server.
• Customer sales information – when you purchase products or services from us, whether in person or through our website, we may collect your contact details, demographics and credit card details.

Our website uses 'cookies' to improve your browser experience. Cookies are small text files that are downloaded and stored onto your computer's browser directory when you visit our website.

Cookies are used to track the pages and services you visit on our website and to ensure that you are able to move freely across our website, without needing to re-enter information that you have already provided. Cookies are also used to recognize you when you return to our website and to enhance the performance of our website, by collecting information that helps us understand how our website is being used and to make improvements to its functionality.

We use cookies to collect information such as:

• your computer's IP address and other technical information;
• the date and time at which you access our website and the duration of your visit;
• the pages and content that you viewed during your visit; and
• the type of browser you are using.

You can refuse or disable cookies by adjusting your Internet browser's setting. However, our website may not function correctly if you do so.

This website is built on Shopify, which uses cookies for core functionality including cart management and checkout. We do not currently use Google Analytics or additional third-party tracking tools.

We may use your personal information:

• to provide our products and administer our services, including providing customer support, verifying your identity, fulfilling orders, managing payments and accounts, training our staff and testing our systems;
• to acquire services from you;
• to assess your suitability to supply products or services to us;
• to develop, inform you about and deliver our services;
• to distribute our newsletters and other communications, including emails;
• to conduct marketing activities for our products and services;
• to conduct research and analysis directed at improving our products, services and websites;
• to understand your preferences and behaviours;
• to plan our resources and manage our workforce;
• to conduct our corporate social responsibility activities;
• to administer our leases, licences and clearance procedures;
• to negotiate, manage and fulfil our contracts with customers, suppliers and third parties; and
• to comply with our legal obligations.

We may send you information about our products and services that we consider might be of interest to you. These communications are sent in various forms, including SMS and email. You can opt-out of receiving marketing communications at any time by lodging a request with our Privacy Officer (whose details appear below) or by using the opt-out method provided in our marketing communications. Once we have received your opt-out request, we will remove you from our direct marketing programs as soon as reasonably practicable. We do not trade in or sell your personal information to other parties.

We may disclose your personal information in limited circumstances. Your personal information may be disclosed to:

• our third party service providers, including print-on-demand suppliers, payment processors, data entry providers, marketing agencies, IT service providers, mailing houses, electronic network administrators, cloud service and software providers, debt collectors, suppliers and where necessary, to professional advisers, such as our financiers, solicitors and accountants;
• government authorities or other statutory bodies where it is expressly permitted under the Privacy Act. For example, where you have provided your consent or we are legally required to do so, such as under a court order or warrant;
• prospective purchasers of our assets or business, in the event that our assets or business are offered for sale or merger with any third party; and
• any other parties to whom you have authorised us to disclose your personal information.

We may use overseas parties to collect, transfer, store and handle your personal information and personal information may be stored in the Cloud (that is, computer servers connected to one another via the Internet).

For example, we may store your personal information with, or allow it to be accessed by, overseas parties who provide:

• software and maintenance services for the Cloud;
• training services in connection with using and accessing the Cloud; and
• infrastructure/hardware used to access the Cloud.

If you submit your personal information to us, you are consenting to the transmission, disclosure, storage and access of your personal information by third parties in overseas jurisdictions. Australian Privacy Principle 8 which ordinarily obliges The Merch Edit to take reasonable steps to ensure that overseas recipients of your information do not breach the Australian Privacy Principles (except Principle 1) will not apply.

If any of those overseas recipients handle your personal information in a manner which is inconsistent, or does not comply, with the Australian Privacy Principles:

1. to the maximum extent permitted by law, The Merch Edit will not be accountable under the Privacy Act for any resulting loss or damage that you may suffer;
2. to the maximum extent permitted by law, you will not be able to seek redress against The Merch Edit under the Privacy Act;
3. the overseas recipient may not be subject to any privacy obligations at all, or to any principles similar to the Australian Privacy Principles;
4. you may not be able to seek redress against the overseas recipient in their jurisdiction; and
5. the overseas recipient may be subject to foreign laws which compel their disclosure of your personal information to other parties, such as overseas government authorities.

We take reasonable steps to protect your personal information, including maintaining electronic, physical and procedural security measures to safeguard it.

Our online store is built on and hosted by Shopify, which maintains industry-standard security infrastructure including encryption, access controls, and independent security audits. For information about Shopify's security practices, see shopify.com/security. In addition, we maintain access controls and restrictions over any personal information we hold or process directly, including limiting access to authorised personnel only.

However, there are inherent risks with the transmission of data over the internet. Whilst reasonable security measures are in place for the protection of your personal information, please be aware that no guarantee can be made that your personal information is completely secure.

We also secure hard copy personal information within buildings or other storage facilities, by restricting access to those buildings or facilities (for example, by locking the buildings in which the personal information is stored).

If any unauthorised access or disclosure of your personal information occurs, we comply with our obligations under the Privacy Act in dealing with that unauthorised access or disclosure, including any obligations in respect of eligible data breaches under the Privacy Act.

You may request access to your personal information by sending a written request to our Privacy Officer (whose details appear below). Upon receiving an access request, we may seek further details from you in order to verify your identity. We reserve the right to refuse access to personal information if we cannot verify your identity to our reasonable satisfaction. Access will generally be provided in an appropriate format within 30 days. We may charge a fee for providing access if it requires a significant amount of time to locate your personal information or to collate or present it in an appropriate format. This fee will be explained to you before it has been incurred.

In limited circumstances, and only where it is permitted under the Privacy Act, we may not be able to provide access to your personal information: for example, where it would have an unreasonable impact upon the privacy of others or where we believe your request is frivolous or vexatious.

We may amend this Privacy Policy from time to time in order to ensure that it reflects any alterations to our information handling practices or business circumstances. Any updated Privacy Policy will be published on our website. Changes come into effect from the time when they are brought to your attention, or when you next logon to our website, whichever is earlier. Please make sure you review this Privacy Policy each time you visit our website to keep up to date on any changes.

If you have any concerns or complaints regarding how we handle personal information, please contact our Privacy Officer. Correspondence should be addressed to:

Privacy Officer
The Merch Edit
Address: PO Box 1244 Aldinga Beach SA 5173
E-mail: support@themerchedit.com.au

We take all complaints seriously and will respond to you within a reasonable period of time, unless we consider your complaint to be frivolous or vexatious.

If a privacy concern or complaint is not resolved to your satisfaction, you can contact the Office of the Australian Information Commissioner.